The best way to find out the status of your order is to visit our order tracking page HERE. All you have to do is enter your order number and your email address, and the system will display the progress and status of your order in real-time.
Depending on what items you purchase (and which of our warehouses it's coming from), your order will be processed and shipped out within just a few days. The exact processing times also vary depending on our current order volumes.
We will send you an automated shipment notification as soon as your order is sent out, so keep an eye on your email inbox (and make sure that incoming messages from 'email@example.com' aren't going into your spam folder!)
Due to the large order volumes during busy periods, it sometimes might take a bit longer to process your order, so please be patient and we promise it will be worth it!
If you have just finished placing your order and we have not yet shipped it out because we are still processing your order, then tracking info does not yet exist for your shipment... but rest assured, your tracking number will be generated soon, at which point you will receive an automated shipment notification email from firstname.lastname@example.org with your shipment confirmation and relevant details.
Yes, perfectly normal, not to worry. We ship different items from different warehouses, so if you've ordered multiple items, there is a good chance they will arrive to you separately, and perhaps on different days (with different tracking numbers).
Please make sure to TRIPLE CHECK your shipping address before you place your order. Your shipping address should have NO typos or errors, as we will ship to whatever address you input into our shopping cart form, and there's no way for us to know whether you entered it correctly or not.
When your order is en-route, it's always a good idea to keep track of your tracking progress. Depending on the size and value of your package, you may need to be home to accept it. More often than not, if you're not home when delivery is attempted, the postal service or carrier will leave a notification at your door asking you to schedule another time for delivery, or asking you to come pick up your package at your local post office.
If you provide an incorrect shipping address at the time of placing your order, or if the postal service or carrier attempts to delivery your order without success because you are not available to accept your package and then fail to collect it from your local post office, then the postal service or carrier may record your package as undeliverable.
All orders are charged in US Dollars (even if you've selected to view prices in another currency for reference), so if you are purchasing from outside the US, your credit card statement will reflect the order value in your local currency (calculated by your bank or credit card company at their exchange rate).
In general, if you'd like to add items to an existing order, it's easiest to simply place another order for the additional items. If in doubt, just send us a quick message, and we'll be happy to help you out with it.
If you have a discount code (AKA coupon code / promo code), all you have to do is enter it into the 'discount code' text field in the shopping cart checkout page when you're entering your shipping info. Then once you continue through to select your shipping method, your discount will be automatically applied. If you have any questions, just send us a quick message and we'll be happy to help you out.
Depending on the destination, some orders may be subject to import duties upon receiving the items. These duties are not always charged, and are determined by your local/national postal service. We try our best to mark your packages with information that will minimize the risk of being charged import duties, but it is sometimes unavoidable. If you do end up getting charged import duties though, that cost is understandably your responsibility and is outside the scope of our control or responsibility.
It happens, especially when shopping online. Just contact us directly by email at email@example.com as soon as you receive your items, and let us know what size would suit you better. Then we'll start the exchange process, at no charge to you.
We offer a 30-day money-back guarantee. So if your item isn't working out for you, you can return it for a full refund.
If you would like to request a return, please contact us directly by email at firstname.lastname@example.org within 30 days of receiving your items. Please make sure to include your order details (date, item, order number).
We will confirm with you as soon as we have processed your refund, and the funds will be returned to your original payment method (eg. credit card or PayPal). Your funds will then usually arrive back to you within just 3 to 5 days, if not sooner.
Good question! We LOVE when our customers rate our products, as it helps other shoppers make informed purchasing decisions, and it helps us ensure that we are offering the very best products possible. Just select your chosen star-rating on the product page of the item in question, and that's it! Your rating will then be recorded and calculated into the average star-rating for that product.
Any size-specific items will generally provide sizing info or a sizing chart on the individual product page (sometimes in the product description, and sometimes in the product photos). If you are unsure about which size to order, just send us a quick message before placing your order, and we'll do our best to help you choose the right size for you.
Our deals are usually tied to small quantities of inventory that sell out quickly. If an item sells out, then it's unlikely we will get more of that item in stock anytime soon. Best bet is to buy as soon as you see a deal!