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FAQ / Help Center

FAQ

Shipping & Delivery

Where's my order?

How soon will my order be shipped?

How are shipping rates calculated?

Why haven't I received my tracking number yet?

I received one of my items, but not the other. What gives? Is this normal?

Can you ship to a P.O. box?

Do you ship to my country?

Custom shipping & delivery options

In-person pickup

Undeliverable shipments & incorrect shipping addresses

Checkout

What payment methods are accepted?

In what currency will I be charged?

I'm shopping from outside of the US, can I still place an order?

Can I add items to an existing order?

I have a discount code. How do I apply it?

Will I be charged taxes on my purchase?

Will I be hit with import duties when my package arrives?

Customer Accounts

Do I need an account to place an order?

Returns & Exchanges

I need a different size, what should I do?

What is your return policy?

How long does it take to process my refund?

Product-Specific

How do I give a rating to a product I bought?

How do I know if a specific item will fit me?

The item I want is sold out. When will it be back in stock?

I want to buy larger quantities of items. Do you have a wholesale program?

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